5zzz Privacy Policy — Your Data, Our Responsibility

Welcome to 5zzz. This Privacy Policy explains what information is collected when you use the 5zzz platform, how it is used, who it may be shared with, and what measures we take to keep your data secure.

5zzz is a trusted online gaming platform for users in Bangladesh. We believe that respecting your privacy is one of the most important responsibilities of a trustworthy platform. Every decision at 5zzz is built with your data protection at the center.

We may update this policy at any time. Continuing to use the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

5zzz collects only the information needed to provide services, manage accounts, and meet legal obligations. A detailed breakdown of the types of data collected is provided below.

Personal Identification Information

• Full Name (as provided at registration)
• Date of Birth (for age verification)
• Mobile number and email address
• National ID or Passport Number (collected during KYC verification)
• Current Address (where applicable)

Financial Information

• Mobile banking account number (Mobile Banking, Nagad, Rocket)
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical & Usage Data

• IP Address & Device Type
• Browser and Operating System Information
• Time spent on the platform and which games you played
• Login and logout date and time
• Cookies & Session Data

5zzz uses your information only for specific, defined purposes. Misuse or unauthorized use of your data is strictly prohibited. Below is a clear breakdown of exactly how we use your information.

Primary Use

• Creating, managing, and verifying accounts.
• Processing deposits and withdrawals securely.
• Keeping gaming services running and providing technical support.
• Sending bonus and promotional offers (to registered users only).

For Security & Legal Purposes

• Detecting fraud, money laundering, and unauthorized access.
• Identifying multiple accounts or bonus abuse.
• Meeting legal requirements set by regulatory authorities.
• Enforcing our responsible gaming policy.

In service improvement

• Analyzing user preferences to enhance the gaming experience.
• Quickly identifying technical issues on the platform.
• Researching new features and services (using anonymized analytics).

5zzz never sells your personal information. However, in certain specific circumstances, limited data may be shared with trusted third parties.

Who It May Be Shared With and When

• Payment Processor: Minimum information required to verify transactions with Mobile Banking, Nagad, and Rocket.
• Technology Partner: Software and service providers used to operate the platform, all bound by 5zzz's data privacy agreements.
• Legal Authorities: To comply with court orders or lawful requests from government authorities.
• Regulatory Authority: With relevant regulatory authorities to maintain licensing compliance.

All third-party partners have signed strict confidentiality agreements with 5zzz and may only use data for their designated purposes.

5zzz protects your information using the latest industry-standard technology. Rather than relying on a single layer of protection, we have a multi-layer security system actively in place.

• 1
  TLS/SSL Encryption All data transferred between your browser and our servers is secured with 256-bit TLS encryption. No one can intercept or read your data in transit.
• 2
  Encrypted Database All sensitive data stored on our servers is protected with AES-256 encryption, accessible only to authorized personnel.
• 3
  Firewall & Intrusion Detection Advanced server-level firewalls and a 24/7 intrusion detection system are active, instantly blocking any unauthorized access attempts.
• 4
  Two-Factor Authentication (2FA) OTP-based two-factor authentication is available for added account security.
• 5
  Regular Security Audits Regular penetration testing and security audits are conducted by third-party experts.

Cookies are small files stored in your browser that help improve your experience on the platform. 5zzz uses the following types of cookies.

Non-essential cookies can be disabled at any time through your browser settings, though some features may not work as expected. Use your browser's privacy settings to manage cookie preferences.

Every registered user on 5zzz has the following rights over their own information. All of these rights can be exercised completely free of charge.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your information be deleted, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Object: You may object to marketing communications or specific uses of your data.

5zzz does not retain your information longer than necessary. Different retention periods apply depending on the type of data.

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years (as required by financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Gaming Log: Up to 2 years (for dispute resolution).
• Cookie Data: Up to 90 days.
• Support Communication Records: Up to 3 years.

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

5zzz strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration, and any suspicious account is reviewed immediately.

If we become aware that data has been knowingly collected from a minor, that information will be deleted immediately.

5zzz may update this Privacy Policy as needed. For significant changes, advance notice will be sent to your registered mobile number or email address.

• The date of any changes will be noted under "Last Updated" at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to the updated policy, please withdraw any available balance before closing your account.

We recommend reviewing this page regularly. If you have any questions about data protection, contact our support team directly.